Return Policy
We have a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zayfaizs@gmail.com
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
We offer hassle-free returns with a small flat return shipping fee of £5.99, which will be deducted from your refund. Rates may vary slightly depending on your location.
Partial Refund Option (No Return Required)
Alternatively, if you prefer to keep the product, we offer a partial refund to make up the value difference. This is ideal when returning the product would cost more time and effort for both sides.
This option helps save on return shipping, and lets you still benefit from the product while receiving partial compensation.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day Cooling-off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it — unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at: zayfaizs@gmail.com